Indicate with numbers the correct sequence of wet cleaning. Order in order: how to properly clean different rooms of the apartment. There are general rules for all types of cleaning
Main difference large hotels from medium and small - in technical equipment, composition and quality of rooms, range of services provided and compliance with sanitary and hygienic standards.
The housekeeping department is responsible for the quality of the room stock and cleaning, which is responsible for maintaining cleanliness in the hotel.
Nadezhda Rendorevskaya, head of the hotel management service at the Courtyard Marriott Hotel, told us about the cleaning procedure and technology.
Nadezhda Rendorevskaya
Room cleaning procedure and technology
The hotel housekeeping staff includes thirteen maids and two supervisors (senior maids) who are responsible for cleaning the hotel premises and its grounds. The engineering department is responsible for maintaining order in the parking lot and engine room.
During cleaning, maids use specialized Ecolab detergents. The company provides the hotel with all cleaning equipment - from napkins to vacuum cleaners.
Types of cleaning
Daily cleaning
1. Open a window or turn on the air conditioner.
2. Collect trash.
3. Apply detergent to the bathtub and leave.
4. Make the bed.
5. Remove dust from all surfaces with a napkin.
6. Vacuum.
7. Wash the bathtub, clean up the bathroom.
8. Check the integrity of all light bulbs.
Cleaning the room after guests check out. All the same as daily cleaning, and replacement of bed linen and hygiene products.
Spring-cleaning. Once every 7–10 days, the maid washes the walls and windows with inside, changes curtains, dry-cleans carpets and cleans all hard to reach places- under and behind furniture.
Easy cleaning. If the room has been empty for a long time, it is necessary to ventilate it and wipe off dust from all surfaces.
There are general rules for all types of cleaning
Cleaning begins with preparing a trolley, in which the maid puts all cleaning supplies and things that need to be replaced - towels, linen, printed materials, cosmetics.
Maid trolley Premium-Basic
The maid performs any type of cleaning in a circle from left to right or from right to left, so as not to miss a single object in the room.
“Order always comes from little things,” says Nadezhda Rendorevskaya, “so you should always pay attention to such details as the seams of the lampshade, towel labels, and the wires of electrical appliances. The guest should not see seams and labels and should not untangle the wires of the telephone and iron. The order in such little things creates the impression that the guest is the only one and welcome, that everything is just for him alone.”
Cleaning technology involves choosing the right detergent and tool.
For each surface - carpet, stone, plastic, mirror, chrome - there is a separate detergent and tool - napkin, mop, rag.
Wipes are needed to clean surfaces from dust and polish them. You can use napkins for both dry and wet cleaning, and periodically rinse the napkins or replace them with clean ones.
Rags are needed for cleaning floors, walls and windows.
A mop is a microfiber or cotton attachment for a flounder mop, which consists of an elongated handle and a mop holder. Mops are used for wiping floors, walls, windows and hard-to-reach places under furniture.
Extended flower handle
All detergents indicate what they are intended for, and the specific color of the mop or napkin corresponds to the cleaning area and the detergent that is used on it.
Cleaning other guest rooms
In addition to the rooms, there is a hall, lobby, restaurant, bar, conference room, elevators, toilets, stairs and corridors for guests.
Employees clean elevators, staircases and corridors during the day when they are away most of guests.
The hall, lobby and toilets are cleaned continuously, around the clock. As it becomes dirty, you need to wipe the floor, clean all surfaces from dust, replace chairs and lay out pillows on sofas.
The restaurant, bar and conference room are cleaned by maids at night when the premises are unoccupied.
Cleaning of office premises, territory and external walls of the hotel
In service premises and offices, maids carry out cleaning daily and in the evening, when there are no more employees.
In offices, it is necessary to wash the floors, wipe the windows, take out the trash, and clean the surfaces from dust.
The housekeeping department staff cleans the outside of the building and the hotel grounds with smoking areas daily. The outer surface of the walls is cleaned once a year by employees of cleaning companies.
Personnel training
There is a hierarchy in the housekeeping department, which is responsible for cleaning. At the very first level - maids, then - supervisors, and after them - the head of the department, Nadezhda.
Before a new maid starts work, she must undergo training - theoretical and practical. Training takes place in small groups under the guidance of a supervisor, who brings the maids to the room and cleans the room himself. in the right order. Next, the maids try to clean it themselves.
The duration of training for maids depends on the availability of work experience and its duration. As stated in hotel standards, a maid can undergo re-training with a supervisor if she feels insecure.
Despite the length of service and experience, each maid has in her cart such a scheme, which prescribes the right plan actions.
“Each hotel complex has its own cleaning standards. Thanks to our standards, which I described, the level of cleanliness is beyond last year is 88%” - this means that 88% of guests noted in their reviews perfect cleanliness their numbers.
In any house or apartment, wet cleaning must be carried out periodically to remove dirt and dust that are harmful to the human body.
Many housewives do not quite correctly understand what wet cleaning is, assuming that it is simply washing floors and removing dust from surfaces with a damp cloth. But the process does not end there. Wet house cleaning includes more wide range procedures.
In order for your home to always remain clean and safe for health, you need to master all the intricacies of wet cleaning, do it regularly, and most importantly, do it correctly.
Why is it needed?
Obviously, cleanliness in the apartment is a prerequisite for the health of the residents. A cleaned home looks more aesthetically pleasing and comfortable.
You should maintain order in the house every day, but it is not necessary to do a complete wet cleaning so often.
Cleaning should be done especially often if:
- the family has small children;
- pets present;
- Member of Seven is allergic to dust;
- There are highways near the house.
Damp will help not only ensure cleanliness, but also freshness of the air in the room.
In addition, when the apartment is always clean, suddenly arriving guests will not cause discomfort to the hostess.
Cleanliness inventory
In order to clean your apartment and make this process easier, you will need to arm yourself with special cleaning items.
First of all, you need to prepare:
- bucket or bowl;
- a cloth for cleaning floors;
- mop or washing vacuum cleaner;
- a cloth for removing dust;
- cleaning and detergents;
- sponge;
- latex gloves;
- stool.
It is also important to immediately determine what needs to be used and where. For example, for heavily soiled areas of furniture or for cleaning old stains, you will need a sponge. For wiping dust from surfaces regular one will do rag.
Even if you have a good modern mop, a floor cloth will still come in handy, since only with its help can you wash all the corners in the room. It should be squeezed out well, otherwise excess moisture can create dampness in the house.
The bowl or bucket should be medium sized. The water must be warm. Then the cleaning agent will be well diluted in it, and it will be much more pleasant for your hands to work with.
You can use special gloves for washing floors or dishes so as not to dry out the skin of your hands. But not all housewives are comfortable cleaning them, so this measure is not necessary.
However, it is important to understand that when working with strong and aggressive detergents gloves should always be used.
As for apartment cleaning products, the range here can be very different, ranging from ordinary liquid soap up to furniture polish.
It is advisable to have a detergent in your arsenal for floors, glass surfaces, wiping off dust, and you can also use dishwashing detergent. It perfectly helps to wash chandelier shades and crystal in the sideboard, giving it an extraordinary shine.
To make it easier to wipe the surface of the upper cabinets, moldings, or remove the shades from the same chandelier, you can use a stool.
Where to begin?
First of all, you need to decide on the sequence of cleaning the house. It is important to start cleaning from the furthest room from the entrance. Passage rooms are cleaned last.
The correct sequence is:
- Children's room.
- Bedroom.
- Living room.
- Bathroom.
- Hallway.
- Pantry.
It is important to follow the sequence of actions in each room for efficiency and speed of cleaning. It is necessary to tidy up according to the general established plan.
Wet cleaning of an apartment will be effective and not exhausting if you follow this sequence:
- wiping the upper tiers of furniture;
- lower shelves and surfaces;
- cleaning heating radiators;
- removing dirt from lamps and chandeliers;
- using a vacuum cleaner;
- washing the floor, interior doors, and carpet cleaning;
- removing dirt from mirror and glass surfaces;
- window cleaning;
- cleaning tiles and disinfecting plumbing fixtures.
Room during spring cleaning must be ventilated. If it’s a cold season outside, then airing for 10-15 minutes can be done after finishing putting things in order.
A complete wet cleaning should be carried out at least once a month.
Then at the end of each week it will be enough to simply wipe off the dust with a damp cloth, wash the mirrors, floors, and clean up the bathroom.
Making a wet frill will be much easier if you follow these tips to make the job easier:
- Get a washing vacuum cleaner. It greatly simplifies the wet cleaning process. There will be no need to first sweep the floor and then wash it. Two tasks will be performed simultaneously, which will save time and save energy. In addition, this is capable of humidifying too dry air in the apartment.
- Refusal of expensive detergents. This advice is especially relevant for families with young children. No need to buy expensive household chemicals, gels or powders for cleaning floors. Remove all dirt and refresh flooring You can use table vinegar or dishwashing detergent. However, it is important to use the latter product in a minimal amount, otherwise the formation of a large amount of foam can lead to streaks after cleaning.
- Dust cloth with static properties. A regular cloth simply sweeps dust off the surface of the furniture into the air and onto the floor. A special cloth will attract dust particles, which will eliminate unnecessary dust formation.
- If you have started cleaning, but suddenly it turns out that the glass cleaner has run out, you can replace it medical alcohol or vinegar. They also perfectly remove dirt and leave no streaks.
- The secret of tile gloss. To make the tiles in the kitchen or bathroom shine, after washing, you can additionally go over it with a special rubber brush for washing windows.
- If after cleaning the faucets, streaks and traces of water splashes quickly appear on them, then this can be prevented by lubricating them with a small amount of glycerin or vegetable oil. Substances should be thoroughly ground chrome surface soft cloth.
Cleaning up your living space always seems like a time-consuming task. If you know how to properly do wet cleaning and use useful tips, then the event will be much easier.
Doctors say that the likelihood of dust allergies in households is reduced significantly if the apartment is regularly ventilated and cleaned using water and safe detergents. Therefore, general cleaning of the apartment should not be underestimated.
Before you start cleaning, place dirty laundry in the washing machine. By the end of cleaning, some things will have time to dry and you can iron them.
Start cleaning from the kitchen. Unload the contents from the lockers. Wipe down the shelves disinfectant for kitchen. If necessary, rinse and dry tableware and glassware.
Then move on to cleaning the stove and oven. Pay attention to the section of wall around the slab, as well as the side of the slab. Clean stains that are too dirty, hardened or burnt with special grease removers: leave the product to act for a few minutes, then rinse thoroughly.
Wipe down all kitchen doors, as well as the tops of cabinets.
Clean the sink, treat the trash can and the area around it with a bactericidal agent.
Vacuum and wipe the batteries, wash the windowsill and lighting.
The floor is the last point of cleaning in the kitchen. Vacuum first to remove coarse dirt and dust, then wipe.
Your next destination is the bedroom.
If necessary, provide clean bed linen.
Take out clothes, wipe down shelves.
Place frequently used items at eye level. If possible, store underwear, socks and tights in drawers.
Wipe window sills, radiators, photo frames, picture frames, lighting fixtures, furniture. It is better to wipe small objects with a damp cloth, because... They accumulate the most dust.
Proceed to cleaning the floor - carefully vacuum and wipe under the bed in the corners.
Move to the living room.
Wipe dust off furniture.
Vacuum with special nozzle upholstered furniture. If there are animals in the house, wool from upholstered furniture can be cleaned using special brushes or mittens for grooming cats - in this case, get a separate mitten designed specifically for upholstery.
Finish with the hallway, bathroom and toilet.
In the hallway, if necessary, sort out shoes and outerwear in the closet. What you don't wear now, put it away for storage.
Use a damp cloth to wipe down the shelves where your shoes are stored.
Vacuum and clean the rug using carpet cleaning shampoo.
Vacuum the entire hallway and thoroughly wash the floor.
Go to the bathroom and toilet.
First, remove all jars of cream, tubes and bottles from the shelves - they can be placed in the sink or in a plastic bowl.
Wipe down cabinets, shelves and mirrors. Place your jars back after wiping them with a clean, damp cloth.
Thoroughly rinse all the rags and sponges that you used during cleaning, wash the bucket and fill it with clean water- this is necessary for washing the bathroom floor at the end of cleaning.
Wash the floor, rinse the cloth and empty the water into the toilet.
Now clean the toilet with disinfectants.
Storage system
To prevent summer clothes and shoes from taking up extra space in the closet in the winter, and winter ones in the summer, put seasonal clothes on the mezzanine or somewhere where they won’t get in your way.
Place seasonal items in bags after washing or cleaning. Place special moth repellents or lavender bags in bags with wool and fur items.
Shoes you don't use this moment, wipe and put in boxes. Before loading shoes onto the mezzanine, it is advisable to ventilate the shoes on the balcony and dry them in the sun, removing the insoles if possible.
It will be easier to find the pair of shoes you need if there is a sticker with a description on the box.
It is advisable to put fur-lined boots in a bag before putting them in a box.
Simple tips
Glass, crystal, devices
It is best to wipe crystal and glass with a dry and clean cotton cloth.
You can rub the bathroom mirror with newspaper, then wipe off small particles of paper with a clean cloth.
Silverware and cupronickel can be easily cleaned with tooth powder.
Hygiene and disinfection
To clean toilets, trash cans and other places where bacteria can accumulate, use old sponges and cloths that you can then throw away.
After cleaning, the trash can can be doused with boiling water and poured into the toilet.
To block street dirt and bacteria from entering your apartment, place a special rubber-based dirt catcher mat at the door.
Try to rinse well and change floor cloths frequently to ensure the floor is always clean.
Wear gloves to prevent your skin from being exposed to cleaning products.
Floors, carpets Parquet floors should be washed simply clean water with a soft cloth, preferably 2-3 times.
The rag should be damp, but not wet, so that excess moisture does not get into the cavities.
Carpets made from synthetic fibers should not be taken out into the cold for cleaning. Otherwise they may crack. However, they are not afraid of moisture and can be cleaned with washing vacuum cleaner, but only with cold water.
To prevent dark marks from the carpet from forming on the parquet and prevent it from slipping, purchase special underlays for the carpet in big stores, selling carpet products.
Two carpets will not move apart if they are connected with double-sided tape.
To polish furniture, you can use soft suede cloths, for example, you can cut out scraps from an old suede jacket. Pieces of fur are also perfect for the same purposes.
Indoor plants with small leaves are easiest to wash in the shower. After a shower, you can shake them and leave them in the bathroom for a while to let the water drain and dry.
How to fold things correctly
Shirts
Fasten all the buttons on your shirt.
- Turn the back upside down and fold the sleeves.
- Fold the shirt at the sides.
- Straighten and carefully fold in half.
- Fold again if necessary.
Mikey
Turn the shirt over and fold it to the sides.
- Fold in half.
Socks
Fold the socks and roll them into a roll.
- Pull the edge of the sock, which is located on the outside, and fasten it as shown in the picture.
- You should get a compact and tight package.
An important role in skillfully serving guests belongs to the most popular profession in the hotel industry - the maid.
For the most part, our hotels employ maids who have not undergone special training; they spend a long time studying all the techniques and methods of their new work, and spend a long time learning the complex art of communicating with guests staying in hotels - temporary homes for themselves.
This application is designed to help you quickly become familiar with your future profession newly hired maids.
Methods and methods of cleaning in hotels are constantly being improved and developed, but the main criterion for assessing the work of a maid remains the impeccable cleanliness of the rooms, her neatness when performing cleaning work, and the correct and skillful handling of cleaning materials and equipment.
There are several interrelated types of room cleaning, in particular: current, daily and intermediate daily after the departure of residents and general.
Before starting work, the maid receives instructions from the foreman (receptionist) about the order of cleaning the rooms. Booked rooms and available rooms are cleaned first, as guests may be accommodated in them at any time. If they have already been cleaned in the evening or at night, in the morning the maid should wipe the dust from the polished surfaces and check the quality of cleaning of the sanitary unit, the presence of toilet paper, soap and other toiletries. The maid then cleans rooms that become vacant after residents check out to prepare them for check-in and prevent downtime. Only after this does she begin the current one, daily cleaning rooms occupied by residents, usually performing it in the absence of the guest.
The door remains half open during cleaning. A “cleaning in progress” sign may be posted on the door handle.
Daily routine cleaning and its sequence
· ventilate the room and wash the dishes;
· clean the dining table and desk;
· Make the bed;
· wipe the window sill, radiator, window and door glass with a damp cloth;
· vacuum upholstered furniture, carpet, bedside rugs;
· wipe dust from furniture;
· clean the hallway and wash the bathroom;
· take out the trash.
In addition, if necessary or in accordance with the period of use, replace linen and towels.
The order of cleaning the rooms was also determined: bedroom, living room, dining room, office, hallway, sanitary unit.
Cleaning your room should start from the dining table. If there is food left on the table, the remains should be put in the refrigerator or cupboard, covered with a napkin. The surface of the plastic table is wiped first with a damp and then with a dry cloth. If the table is polished, wipe it with a soft rag, but if it is covered with a tablecloth, it must be shaken out and, if necessary, replaced.
The maid then proceeds to clean the bed. Here it is advisable to follow the following sequence: a pillow, a blanket, a sheet are placed on a chair, and the feather bed is turned over so that it can be ventilated. The sheet is spread so that one of its edges (towards the inside of the bed) is tucked under the feather bed, and the other (outer) reaches the side of the bed, covering the mattress.
Then lay the blanket, straighten it in the duvet cover, especially the corners, and bend it on both sides so that the center is in the middle. If the linen needs to be changed, then the blanket is laid out so that the same end is facing the head.
The pillow is fluffed and placed at the head of the bed.
It should be an unshakable rule for the maid: not to change linen in the presence of a guest and not to allow him to put things in an uncleaned room.
After cleaning the bed, the maid starts cleaning desk. Table glass should always be clean and transparent; it must be cleaned with products specially designed for this purpose.
Use a damp cloth to wipe the telephone set, lampshade, desk lamp, dry - books, magazines, TV.
Shake out desk drawers and wipe off dust. If any defects are found, make a request to call a carpenter.
Then the maid begins cleaning carpets, carpet runners, bedside rugs, curtains, upholstered furniture, as well as removing dust from the walls and floor with a vacuum cleaner. When working with a vacuum cleaner, the maid must follow safety rules. It is not recommended to clean under the bed metal pipe with a brush, as it can damage the drawers wooden bed. It is best to move the bed away from the wall and then clean it.
If the hotel does not have vacuum cleaners, carpets, rugs and bedside rugs can be swept with a damp broom - using movements directed along the pile. You must sweep carefully so that water does not get on the parquet.
After using the vacuum cleaner, the maid should wipe the baseboards, window sills, and radiators from dust. Dust between sections of radiators must be removed with a special narrow brush. Then use a dry cloth to wipe the crossbars and legs of tables and chairs, as well as the polished surfaces of furniture.
The wardrobe must be opened and ventilated daily, and ensure that there are enough hangers for clothes.
Brushes for clothes and shoes and a key for opening bottles should always be in a certain place in the room.
If, due to the fault of a resident, damage is caused to the hotel property, for example, a dirty table, broken dishes, stained draperies or bedspreads, the maid must immediately report the incident to the foreman (receptionist, building manager) in order to timely draw up an act to compensate the residents for the cost of the damage caused.
Before leaving the room, the maid checks the operation of the electric lights; telephone, radio, TV.
Cleaning of private sanitary facilities
After cleaning the living rooms, the maid, wearing a rubberized apron and gloves (made of caprolactane or rubber), begins cleaning the bathroom.
When cleaning a private bathroom, a certain sequence is followed: first, wash the mirror, toilet glass shelf and toiletries (glasses, ashtrays); then the washbasin, bathtub and glazed wall tiles, toilet, bidet and floor.
Following the proper sequence for cleaning a bathroom, the maid wipes the mirror first with a damp cloth; then with a dry cloth until it shines. Wash the toilet shelf from the outside and inside with soapy water and wipe it. Place cleanly washed toiletries (glass, ashtray) on the toilet shelf. Earthenware washbasin rinses hot water, applies a paste to its walls, which it rubs thoroughly with a rag, after which it is washed again with hot water, rinsed with a solution of bleach for disinfection and rinsed again with water, then wiped with a dry cloth with chalk, preventing soap deposits or stains from appearing on the metal.
During routine cleaning of the bathroom, the maid daily wipes the glazed tiles of the walls above the bathtub with a clean white rag to remove traces of soap suds, and during general cleaning, she washes all the walls.
The last sanitary fixture in the bathroom to clean is the toilet. The maid washes the toilet wearing gloves. Inner walls She pours hot water over the toilet, wipes it with paste, and uses a brush to clean hard-to-reach places. There should be no plaque or dirt on the walls of the toilet. If rusty stains appear in the toilet, the maid must notify the foreman and call a plumber to eliminate the water leak, which is the root cause of rust formation. After final cleaning, the toilet, its lid and handles are washed with a bleach solution. In all sanitary appliances - bathtub, toilet, bidet, washbasin - after cleaning is completed, a colored label is placed on the bottom with the inscription “DISINFECTED” or a plastic metal plate with a similar inscription is hung.
At the end of washing the sanitary fixtures, the maid rinses the rubber mat with water with a bleach solution added to it, and washes the floor. When leaving the bathroom, she should check the availability of toiletries, if the room is cleaned after the resident leaves, check that the shaving socket is working properly, and also hang clean towels in the bathroom after washing her hands.
After cleaning the bathroom, the maid returns to living room and wipes away the dust that has settled on the surface of polished furniture.
Having finished cleaning completely, turns off the radio, turns off the light, locks the room with a key. Window window in summer period must be open.
Intermediate cleaning
During intermediate cleaning, the maid performs the following work: removes garbage from ashtrays, puts things in order dinner table(if food was served and the room), makes the bed, if the resident was resting, prepares the bed for bed; cleans the bathtub if a guest has used it during the day. As a rule, the maid enters the room to perform these works after the guest has left it, having necessarily received the permission of the resident.
Cleaning of rooms after guests check out
When a guest checks out, the maid must take the room from him and change the bed linen and towels.
When receiving a room, the maid must remove the blanket and sheet from the bed, turn over the feather bed to ventilate and check for personal belongings forgotten by the residents. For the same purpose, she takes out and shakes out the drawers of the desk and bedside tables, opens and ventilates the wardrobe. In the sanitary unit, she looks to see if there are any forgotten things on the toilet shelf. At the same time, the maid carefully checks the safety of the property (if it has any damage).
Having accepted the number, she begins to clean the room in the sequence described above.
spring-cleaning
General cleaning should be carried out once every 7-10 days.
During general cleaning, dust is removed from the walls, ventilation slats are cleaned, draperies, spring mattresses and feather beds are vacuumed, and glass windows and doors are wiped. General cleaning is usually done after polishing the parquet floors in the room.
During general cleaning of rooms, the following may also be carried out: additional work(washing walls, carpets and carpet runners, painting floors). Remove dust from the walls with a vacuum cleaner using a round brush with long bristles. The same brush is used to remove cobwebs in the corners of the ceiling and clean the ventilation grilles.
If the length of the hose does not allow the brush to reach the ceiling, use a stepladder (there must be a second maid to protect the first one from a possible fall). When cleaning, you must not stand on the headboard of the bed, chair or table.
Painted oil paint Walls with a glossy or matte surface can be washed with warm water and a small amount of soap powder. A clean rag is soaked in this solution, wrung out, wrapped around a brush for sweeping the floor and wiped the wall with longitudinal movements from top to bottom with even pressure.
When dirty, wash the rag. You cannot make circular or longitudinal movements with a rag, or start and stop washing in the middle of the height; since in this case, after drying, traces from the unevenly washed surface remain on the wall. Cannot be used for cleaning walls laundry soap, since the alkali it contains can dissolve the paint. When washing walls with a glossy surface, add a little ammonia.
Walls covered with silk damask or tapestry are treated with a vacuum cleaner using a round brush with long soft bristles. They also remove dust from ceiling moldings.
Room walls covered with polyvinyl acetate and silicate materials are washed with water during general cleaning.
The cleanliness of the window glass is maintained by the maids. Window frames open inwards in all hotel buildings, and therefore the maid can wipe the glass without violating safety regulations. Chalk, soap, and detergents are used to wash glass.
The attentive attitude of the maid to the cleaning work carried out, the excellent performance of her official duties extend the period of use of the property and its safety, improve the culture of service to residents, and contribute to the improvement of the economic performance of the hotel.
Cleaning places common use
On floors, in hallways, living rooms and rest rooms, dust must first be removed. Artificial floors carpeted, parquet floors, upholstered furniture are cleaned with a vacuum cleaner. Then the maid wipes the baseboards, window sills, flower pots, and radiator grilles with a rag. Carpet runners are cleaned, and if the floors are then polished, the runners are rolled up and placed in a vertical position. Folding tracks is not recommended.
Periodically you need to shake out ashes from floor and table ashtrays.
In corridors and floor halls, it is imperative to wipe the license plates on the doors of the rooms.
Bottles, cans, waste paper, dirty bed linen must be placed in specially designated areas (rooms) on the floors.
Cleaning maids' rooms
Maids' rooms are intended for resting and eating. They must be equipped according to the number of workers in accordance with the requirements, have individual cabinets where outerwear and special clothing are stored; work shoes (slippers) for maids.
The use of the maids' room for other purposes (storage of dirty linen, cleaning equipment) is prohibited.
Room cleaning and individual cabinets done by maids daily. They should be a model of cleanliness and order. The maids clean them in shifts.
Cleaning public sanitary facilities
Before starting cleaning, the maid must put on a dark robe, rubber apron, headscarf, rubber shoes, caprolactane or rubber gloves.
Cleaning begins in the room where the washbasins are installed. Here, first the mirrors are washed, then the glass toilet shelf; glazed wall tiles at each vanity and floor. After this, the operation of lamps, electric towels, shaving sockets, the presence of soap, and individual napkins are checked.
Hanging towels is strictly prohibited.
Having finished the first room, the maid moves to the second, where there are urinals and separate cubicles. Rinse the urinals thoroughly with hot water and paste and wipe them with a brush so that no plaque or rust remains on the walls, then rinse the urinals again with hot and then cold water with a bleach solution.
Cleaning of sanitary cabins begins with washing walls painted with oil paint or lined with glazed tiles and doors. They are thoroughly wiped with a cloth soaked in soapy water, and then with a cloth soaked in a bleach solution, and only then with a dry cloth.
Toilet bowls should be cleaned very carefully. The inner walls are wiped with paste until plaque and dirt are removed, then washed with hot, then cold water and a bleach solution.
The door handles of sanitary cabins, the surfaces and lids of toilet bowls, and handles for flushing the bottom are also wiped with a bleach solution.
The maid should know that the use of bleach solution during cleaning work helps neutralize microorganisms and protects people from illness.
Preparation of disinfectant solution
A solution of bleach is prepared as follows: 1 kg of dry bleach is dissolved in 10 liters of cold water and left to stand for one day in an enamel bucket or other non-resistant container.
The resulting mother liquor is filtered and used for cleaning at the rate of half a liter of solution per bucket of water.
The bleach solution is stored in a dark glass or other container with a ground-in stopper or lid. The jar (enamel bucket) must have a label with an inscription and an indication of the production date. The shelf life of the chlorine solution is 3 days.
ATTENTION: all disinfectant solutions are effective only after applying them to a previously washed surface.
What to wash and clean with?
Parquet floors cannot be washed with water. Parquet floors coated with varnish are washed with soapy water once every three months: in this case, the moisture must be removed immediately, since under the influence of moisture the varnish film loses its strength.
Painted plank floors, window frames, doors, window sills, walls painted with oil paint, radiators central heating wash with warm water and soap or soda 1-2 times a month. Once a quarter, wipe with drying oil with a soft cloth, and then wipe thoroughly.
Marble is washed with a damp sponge without soap, as soap changes the color of marble. Then dry it, wiping it thoroughly with a cloth.
Paintings painted with oil paint are wiped with a sponge soaked in cold water. Heavily soiled paintings are wiped with a weak solution of bleach.
Cleaning carpets and carpet runners is done with a vacuum cleaner or brush. To update the color of a dark carpet, use a solution of 10-15% ammonia. Light-colored carpets are wiped with a damp cloth dipped in soapy water.
Heavily soiled carpets are washed with nylon brushes using a solution of soap powder in warm water. When the carpet dries, you need to vacuum it to raise the pile.
Nickel-plated surfaces are washed with vinegar and salt.
Enameled surfaces are wiped with a swab containing tooth powder.
Copper and bronze objects are cleaned with a special ointment and wiped with a dry soft cloth.
Toilets and urinals are washed with hot water, bleach solution or kerosene and cleaned with special brushes (brushes) moistened with a disinfectant liquid (creolin) or bleach solution.
The metal parts of taps and mixers should always be clean and shiny, for which they are wiped with a dry cloth and chalk.
If the polishing on the table is damaged, it can be restored by wiping it with a swab of clean white cloth moistened with polish and after 15-20 minutes, wipe it until shiny with a soft rag.
The earthenware washbasin is wiped with paste, removing dirt from its surface, then rinsed with a 0.5 percent bleach solution to disinfect, then washed with hot water and wiped with a clean white cloth.
To combat cockroaches you can use the following folk recipe. Mix borax, sugar, starch in a ratio of 3:1:1 or borax, pea flour and starch in a ratio of 2:1:1. Spray the areas where insects accumulate with the indicated solution and let it sit for at least a day, then wipe these areas with a damp cloth.
This section contains cleaning products most often used in hotel rooms in our country. However, in Lately The industry has begun to produce more advanced detergents and cleaning products, but their cost does not yet allow their use on a mass scale.
About the culture of behavior
The culture of behavior of a maid, like that of any hotel worker, includes all aspects of a person’s external and internal culture, namely: rules of behavior and treatment, the ability to correctly express one’s thoughts, and observe speech etiquette. The politeness of a maid indicates her culture, attitude towards work and the team.
Showing attention and kindness to guests is an expression of respect for them, a consequence of our hospitality.
You can express your goodwill towards the guest in various forms. The old truth is true: “Nothing is so cheap or valued so much as politeness.” Therefore, courtesy, attentiveness and accuracy in all actions, tactfulness, willingness to provide a service, and sometimes to give in in a dispute, are valued above all else.
The “hottest” point in the hotel is the floor. During the stay of guests, various situations, both positive and negative, can and do arise.
This is where the maid should show the ability to come to the rescue in time, to smooth out the impending conflict situation, extinguish your irritability or the irritability of the guest. Restraint and tact in everything, always and everywhere are the main commandments of a maid.
The maid must constantly monitor both the culture of speech and the tone. Listening carefully to the guest without interrupting him, and at the same time showing sincere participation is a real art.
The profession of a maid is a profession that requires knowledge, skill and tact. The maid needs to know her job responsibilities, execute them quickly and accurately. Its most important quality should be impeccable honesty, accuracy, and the ability to value your time and the time of the people you deal with.
Modesty and high discipline - these two qualities should be inherent in a maid. They also imply a high sense of responsibility for the assigned area of work.
From the work of maids - the most numerous profession of hotel workers - to decisive degree The quality and culture of service to residents and the authority of the entire workforce depend.
It would seem that cleaning the house is so difficult - I wiped here, vacuumed there - and that’s all. However, this matter also has its own wisdom, and each room has its own. The RIA Real Estate website decided to find out how to clean the house not just well, but also professionally.
Operating principle
Cleaning in any apartment begins from the highest point and the farthest corner and proceeds clockwise or counterclockwise. There is no point in first vacuuming and then wiping the dust from the top shelf: this way it will end up in the air and on the floor. Don't waste a lot of time on relatively clean surfaces. For example, cabinet doors and upper shelves do not become overgrown with dust as much as, say, baseboards, explains Helpstar home services specialist Ekaterina Martynovich.
All necessary tools should always be at hand so as not to run after every rag. This will save a lot of time. It is most convenient to use an apron in which the necessary rags and scrapers are folded. It is also worth having a tray for large items, such as detergents.
In addition, to effectively remove dust, the Helpstar expert recommends using a small spray bottle with water. Fine atomized droplets make the dust heavier and prevent it from getting into the air. Cleaners also advise working with two hands - one washes, the other wipes or supports.
We start in the bedroom
Cleaning a living space, as a rule, begins with the bedroom. To begin with, the bed linen is sent to the strip. Then the dust is removed. Thoroughly wipe sockets, switches, curtain rods, paintings, clocks, sconces, open shelves, cabinets, cabinets, electrical appliances and other similar interior items,” advises Martynovich. Don’t forget about chandeliers: the more complex their shape, the faster they get dirty. Then you need to wash the battery.
Cleaners pay special attention to the upper surfaces of cabinets, where huge amounts of dust usually accumulate. A little trick from Helpstar: washed surfaces can be covered with newspapers or large-format paper - this will save time during subsequent cleanings. The sheets can be quickly removed from the cabinets along with all the accumulated dust. The main thing is to do it carefully.
At the next stage, we connect the vacuum cleaner; it is used to clean upholstered furniture. If the upholstery is leather, then it is recommended to simply wipe it. After this, the floor is vacuumed and then washed thoroughly, but do not forget about the baseboards.
And only after that you can beautifully remake the bed. Required element Cleaning should include ventilation - without this, the room will not be able to fully create a feeling of cleanliness, Martynovich emphasizes.
Child-friendly cleaning
Cleaning the nursery starts with toys. Helpstar service specialists suggest putting them in containers or boxes. It is worth collecting and removing everything unnecessary from the child’s room: old broken toys, useless decorative items, as well as those things that are temporarily stored in the nursery, but have nothing to do with the child.
Then cleaning continues according to the same principle as in the bedroom: first, all surfaces of cabinets, small objects are cleaned of dust, and radiators are washed. The process of wiping dust allows you to find and put in their places books, pencils and toys that have gotten lost in the room. After this, you should thoroughly vacuum the carpet and wet clean the floor. And on final stage Traditional ventilation is carried out, of course, in the absence of a child in the room.
Kitchen cleaning
Cleaning the kitchen, like rooms, is also carried out clockwise and from top to bottom. But here, first of all, Martynovich recommends wiping the ventilation grilles. To do this, you can use a regular broom to sweep away dust adhering to the grate. And to clean the grate from grease, you can use any kitchen dishwashing or stovetop cleaner.
After this, the lamps and cornices are freed from dust. Then you can wash the facades of the upper cabinets, wipe all sockets, switches, as well as the window sill and radiator.
Next in line are an apron, a hood, hob plates, countertop and sink and faucet. Here you will need special products to remove grease and scale. After this you can start cleaning household appliances: shake out crumbs from toaster, clean microwave. Particular attention should be paid to the refrigerator. First, it is wiped from above, and then its facades and elastic band are washed. If you do everything thoroughly, then the magnets can also be removed and washed. If necessary, the refrigerator can be thoroughly washed inside. First you need to get rid of all spoiled products, then remove all shelves and containers and put them in convenient location. They should warm up to room temperature so that the glass does not crack when washed with hot water. Then you should wipe everything internal surfaces refrigerator, moving from top to bottom.
The last thing to be done in the kitchen is the chair legs. interior doors and the floor is washed: first the dust is removed with a vacuum cleaner, then wet cleaning follows. It wouldn't hurt to ventilate the room here either.
Bathroom and toilet
Cleaning the bathroom begins at a time when the kitchen has not yet been completely cleaned, a Helpstar specialist points out. It is necessary to pre-treat the toilet, sink, bathtub, shower, and bidet with detergents so that the dirt has time to be properly removed. First of all, the wall adjacent to the bathroom itself is washed. Be sure to pay attention to ventilation grille: It collects dust and small hairs. As a result, the room is poorly ventilated, and microbes can appear in the ventilation, which will then circulate with the air throughout the apartment.
You also need to rub thoroughly by special means tiles, shower holders, hooks, hangers and heated towel rail. Then comes the turn of all the cabinet fronts, mirrors, shelves and washing machine.
After this, you can wash the toilet and sink, where the dirt should have already come off. "Housewives usually pay attention to the space behind the toilet at best during general cleaning. Helpstar cleaners know from experience that a huge amount of dust and hair settles on the pipes and elbows. Therefore, you must wipe everything there very carefully. You must wash the brush and its bowl and after that you can start washing the floors and doors,” says Martynovich.
We finish in the hallway
And the last, final stage of cleaning is the hallway. In addition to the mirror, shoe stand, cabinet or cabinet, you should pay attention to front door, which home service specialists recommend wiping on both sides. And finally, don’t forget to take out the trash.
